Shipment Policy for Sorajewels.in
At Sora Jewels we strive to deliver your precious pieces with care and efficiency. Our shipping policy is designed to ensure your jewelry reaches you safely and on time.
- Processing Time
All orders are handcrafted and packed with precision. Processing takes 1-3 business days.
Customized or made-to-order items may take 5-7 business days to prepare.
- Shipping Methods and Charges
Express Shipping: ₹199 for delivery within 2-3 business days.
International Shipping: Available at calculated rates during checkout. Delivery within 7-14 business days.
- Packaging
All jewelry is shipped in tamper-proof, eco-friendly packaging designed to protect your pieces.
Each package includes a certificate of authenticity and a care guide for your jewelry.
- Tracking Your Order
Once shipped, a tracking link will be sent to your email or phone. You can monitor your shipment in real time.
- Lost or Delayed Shipments
If your package is delayed or lost, contact our support team at [email protected] within 48 hours of the estimated delivery date. We will investigate and resolve the issue promptly.
- Secure Deliveries
For high-value orders (above ₹25,000), we provide insured shipping at no extra cost to ensure your jewelry is fully protected.
A signature is required upon delivery to confirm receipt.
- Returns and Exchanges
We offer a 7-day return or exchange policy on all undamaged items. Check our Returns Policy for more details.
- Address Changes
Ensure your shipping address is accurate. Changes can only be made within 24 hours of placing the order.
We are committed to ensuring every sparkle reaches you seamlessly. For any questions, reach out to us at [email protected]
Sora Jewels – Timeless Elegance Delivered to Your Doorstep!